Your clients invested in benefits. Medefy ensures members use them right. 

Medefy partners with brokers to deliver proactive guidance for members, measurable cost containment for clients, and a defensible story at every renewal. 

The numbers behind the guidance:

53%
average adoption rate
3X
client ROI
$432
average savings per member interaction

Your clients are paying for benefits navigation. Most of their employees aren't benefiting from it. 

You've designed solid plans and recommended the right vendors, but between enrollment and renewal, there’s a gap, and what happens in that gap is largely invisible:

Employees make expensive care decisions without guidance, HR fields questions they shouldn’t, and costs rise in ways that are hard to explain and harder to justify at renewal.

Your value doesn’t stop at plan selection. It grows based on what happens to members in that gap, and that’s were most benefits platforms stop. Medefy starts where they leave off. 

person-landing-madefy2026

A benefits partner that delivers client outcomes — and proves it 

Medefy engages members in real time, in the moment they need to make a healthcare decision, with guidance stepping in when it is really needed. For brokers, this creates three advantages: 

  1. Measurable engagement you can prove
    Adoption, interactions, and cost data give you a clear view of what’s happening between enrollment and renewal, and a utilization story you can bring to every client conversation.
  2. Cost containment driven by behavior
    Costs are shaped by decisions. Medefy guides employees to the right care at the right time, reducing avoidable spend and giving you proof at renewal.
  3. A differentiated offering for your book
    Brokers who bring documented outcomes stand apart from those who bring technology alone. Medefy gives you both, backed by real engagement and a 94%-member action rate.
Guidance in real time, with the plan already in hand. No aimless searching required.

With Medefy
icon-slider1How members get help
Without MedefyWhen something comes up, members turn to Google. The first result wins — not the best option, not the one their plan is built around.
Guidance available when care decisions are being made; evenings, weekends, 24/7, 365.
With Medefy
icon-slider2 After-hours support
Without MedefyLimited or decision tree-only.
Medefy steps in, already knowing the plan and handling the investigation.
With Medefy
icon-slider3Who does the work
Without MedefyThe member searches, compares, and decides alone.
Members get the right guidance towards the best care option before an expensive decision is made.
With Medefy
icon-slider4 Guiding members to lower-cost care
Without MedefyMembers find a better option only if they use the right tool and ask the right question.
94% of Medefy members take the recommended action.
With Medefy
icon-slider5 Measured success
Without MedefyUnder 10% of members take the optimal care path without guidance.
Reporting on member activity and plan utilization, no more flying blind.
With Medefy
icon-slider6 Visibility
Without MedefyLow visibility into member behavior between enrollment and renewal.

The Medefy difference

$2,800

Without Medefy

Nearest facility. First result on Google. No one told them there was another option.

without-medefy
$400

With Medefy

Care Guide responded in 60 seconds. Same scan. Accredited outpatient center. 10 minutes away.

with-medefy
$432
average savings per member interaction
53%
average adoption rate
94%
of members take the recommended action
3x ROI
demonstrated in client deployments

What This Looks Like in Practice

City of Claremore, one of our clients in the public sector, achieved a 70% adoption rate within two years and generated a 3x return on their benefits investment. Better navigation led to smarter care decisions and measurable cost containment.

Watch the case study

“We want to focus on outcomes for their care that ultimately will help us with cost containment. Medefy helps the client do that.”

— Dason Gwartney, Sr. Employee Benefits Advisor
Medefy organic

See how this works for your book of business.
Get a clear view of plan fit, plus expected year-one utilization and cost savings.  

Talk With Our Team